Delivery Information

WE SHIP INTERNATIONALLY TO NORTH AMERICA, SOUTH AMERICA, AUSTRALIA, EUROPE, PLEASE CONTACT US FOR OTHER COUNTRIES NOT LISTED. ALL INTERNATIONAL ORDERS ARE SHIPPED VIA ROYAL MAIL INTERNATIONAL SIGNED FOR, OR ROYAL MAIL AIR-SURE DELIVERY SERVICE . SHIPPING CAN TAKE BETWEEN 2-12 WORKING DAYS (DEPENDING ON LOCATION) AND IS $25.

  

  • Orders are only shipped from Monday-Friday (Business Days).

 

Western Europe: 2-6 working days
Eastern Europe: 3-9 working days
USA East Coast: 3-4 working days
USA West Coast: 5-6 working days
Canada: 5-18 working days
South America: 7-18 working days
Australia: 7-12 working days
New Zealand: 7-18 working days
Asia: 10-18 working days


We keep all shipping certificates filed for 30 days, we also keep order photos and shipping logs filed for 30 days. You can at any point request to see any of these.

 

We DO NOT under any circumstances take responsibilty for Customs seizures! We also do not take any responsibility for delivery's damaged, delayed or lost by international postal services outside of the UK. See T&C.

On average, how long until I receive my goods?
 
Good question. A typical example is detailed below
Customer makes order online and receives payment info.
Customer pays and emails us the information - on average it takes a customer up to a day to make payment. Funds are then collected within 48 hours. Allow 2-3 days for this part.
Once collection is confirmed, goods are then shipped within 24-48 hours, weekdays only. Shipping times vary, please see the next question but note, the order process, money sending and money collecting can often take 1-4 days.
 
What are your average shipping times?


From the day your package is physically posted, we are looking at:
2 Business days within the UK.
3-6 Business days within the EU.
5-14 Business days within USA, Australia, Canada and New Zealand.
The above are average times. We have had scenarios when some packs have taken 4 days to Australia, and others 26. We request you allow a full 28-day period before emailing us if your package has not arrived.
What method of post do you use?
Orders to USA/Australia/Canada/New Zealand are sent regular airmail. This is in part largely for security purposes your end and ours. We keep proof of postage for a 60 day period which you can request from us at any point in time. After 60 days the proof is destroyed.
Orders within the EU are sent tracked by International Signed For delivery, or where possible via Royal Mail Airsure. If you do not want to sign for your package, please write this in the comments field in the checkout section of the site.
UK orders are sent Special Delivery next day before 1pm. Again if you do not want to sign for your package, please make us aware in the comments section during checkout, we are happy to send first class, but note the cost will be the same.
 
 
Reship Policy:


Please note: We have a no reship policy. We are not responsible for customs seizures. We can promise we will send the item discretely and in a way we feel will get to you safely. We can provide proof of posting to confirm when items have been sent. While we have this policy in place, if there comes a time when your order is seized and you receive a seizure letter, please contact us. We do consider each case on its own merits and we WILL help where we can. This is not a guarantee, but we do our best to look after our loyal customers.
For items that are sent by Regular Airmail please do not email asking where your item is – we do not know. If your country has a problematic postal system, please email us to discuss potential other options.
We have an excellent international shipping success rate – please buy with total confidence.
 
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